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Frequently Asked Questions
To receive support before or after making a purchase, click the "Contact Us" option from the menu or reach out to our help desk at We will respond promptly to assist you.
After purchasing your ticket, you will receive a coupon code. Use this code to access the platform, select the appropriate plan, and enter the coupon code to complete your payment. On the day before the summit, a link to the virtual event will be posted on the website or you can watch directly from the platform.
As a VIP ticket holder, you will have access to the Zoom link for the summit through the platform. After using your coupon code to purchase your VIP package, navigate to the "Extras" tab to find the Zoom link for the summit. This link will be posted the day before the event for your convenience.
The virtual gift bag, along with the summit videos and audio files, can be found on the platform after using your coupon code to purchase your package. Navigate to the "Videos," "Audio," and "Extras" tabs to access all summit content and resources.
When making a purchase, you will have the option to specify who you would like to support with your ticket sale. The person you choose will receive half of the proceeds (excluding fees and platform costs). The True Earth Equinox Summit was created to bring people together and to compensate the hardworking speakers with a speaker fee for their participation.
It is actually quite simple... please just follow these short steps. First off, Jeran and Austin have big plans with an app being released shortly before the summit. The app will be free. [Begin Steps Here] 1.) Visit the True Earth Equinox Summit shop and make your purchase. Choose the ticket or pass that best fits your needs and preferences. 2.) After your purchase is complete, you will receive a coupon link in your email. This link will be used to access the platform and claim your ticket or pass. 3.) Navigate to and click on the coupon link. This will redirect you to the sign-up page on the platform. 4.) Enter your email and create a password to complete the sign-up process. This will give you access to all the resources and benefits that come with your purchase, including the virtual gift bag, summit videos, audio files, and Zoom link for the VIP ticket holders. 5.) In the event that you encounter any issues, reach out to our support team through the built-in ticketing system or the help desk at Our team will assist you promptly and help you resolve any issues.